UNDERSTAND
IT MANAGED SERVICES
IT Managed Services refers to the way in which companies entrust the IT processes of their business functions to external vendors.
Any business process that can be done from an offshore location can be outsourced.
This includes functions like vendor collaboration, server monitoring, firewall protection and IT asset management inside the organization.
COMMON SCENARIOS
Recruitment Difficulty
A number of qualified candidates with proper experience and technical skillset are very low in the current market which can lead to recruiting difficulty.
Lack of Specific Skills
Hiring an all rounded IT staff for an organization isn’t always easy due to the specialized skills needed to handle an IT department.
Hidden & Uncertain Cost
Training and hiring a new IT employee can cost a lot of money for a business company which also can’t guarantee to live up to your expectation.
THE FACTS
Following shows the companies around the world using outsourcing that benefits the organisation.
%
REDUCT AND CONTROL LOST
%
FREE UP INTERNAL RESOURCES
%
ACCELERATE COMPANY REGORGANISATION
Statistic Extracted From Initial-O Global.
WHY OUTSOURCE?
Outsourcing allows you to free internal resources for other purposes.
REDUCE OPERATION COST
Get your jobs done at a lower cost at the same time experience quality service.
INCREASE EFFICIENCY
Get your jobs done better with our experience and lead to an increase in productivity and efficiency.
FOCUS ON CORE AREAS
Enable you to focus on building and developing your brand to provide higher value added services.
ACCESS TO SKILLED RESOURCES
Save the need of recruiting and training expensive resources for your business.
WHY OUTSOURCE?
Most tasks can be completed effectively with the help from us.
it audit
IT Auditor is responsible for evaluating an organization’s existing infrastructure , company asset list, and validation of software licensing.
vendor liaison
Handling multiple 3rd Party software or hardware can be challenging. Our team collaborate with vendors to work cohesively to provide single point contact for troubleshooting IT related issues.
TECHNICAL SUPPORT
We provide both remote and on-site support to ensure everything is well-operated. Our support team are responsive and attentive to solve critical issues affecting our clients’ daily operation.
SLA
IT Service provider is responsible for delivering high availability, quality, responsibility to our customers at any given time. Our rapid response to urgent issues based on Service Level Agreement (SLA) and guarantee to minimize downtime.
COMPREHENSIVE IT MANAGED SERVICES
IT AUDITING CHECKLIST
EXISTING INFRASTRUCTURE ASSESSMENT
Our complete IT Infrastructure assessment helps to review company’s existing IT environment and gather related information about their strength and weaknesses.
COMPANY ASSET LIST
IT Asset Management is process in which technician will have to check on every department IT appliances’ physical condition and hardware well being to ensure everything is running in optimum condition. Another benefit is also to improve company’s decision making skills when upgrading IT appliances.
CHECK SOFTWARE LICENSING
IT Technicians are responsible for checking on organization’s software licenses expiry date & validation to ensure operation to move smoothly.
MANAGE HOSTING PROVIDER ( WEBSITE & EMAIL )
Our company is a service provider helping clients to manage their server hosting which ensures application and websites are always running. We provide regular support for clients to ensure help is deliver when needed.
ALL RELATED IT ADMIN
IT Technicians are responsible for handling software packages with requested from client to carry out installation and updating software packages. Our team deliver monitoring , maintenance and hardware OS installation when requested to ensure system always up to date.
ADDED VALUE SERVICES
REFORMAT SERVICE
Free of charge reformat service for contract clients who face software issues that prevents system to function properly which requires to reinstalling Windows.
LOAN UNIT DEVICES
Contract clients have privilege to loan IT devices and appliances for a limited period which is based on unit availability.
TECHNOLOGY SHARING
Our team share the latest tech knowledge and news to our clients to enhance their working efficiency and effectiveness.
HOW WE DELIVER SERVICES
FACES PROBLEM
CONTACT SUPPORT
CREATE TICKET
DELIVERY OF SUPPORT
WHY CHOOSE US?
HEAD OFFICE
22-2, Lorong Tiara 3/KU1, Pusat Perniagaan BBK, 41150 Klang, Selangor.
CONTACT DETAILS
03-3884 3737
OPERATING HOUR
MON - FRI : 9.00AM - 6.00PM
SUPPORT HOUR
MON - FRI : 9.00AM - 6.00PM
MONITORING HOUR
24 / 7 / 365
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